Understanding Our Policies and Procedures
Cancellation Policy:
- In the case of extreme weather or fire bans, refunds will not be issued. However, we can
offer a credit or reschedule the event. Weather-related circumstances will be assessed
individually and at the discretion of Alex the Pizza Guy.
- If the client initiates the cancellation:
- A cancellation fee of $500 will be charged.
- Within 4 days of the event, 100% of the ordered food is non-refundable.
Attendance and Numbers:
- No refunds will be provided if the number of attendees falls below the originally booked and
invoiced amount. Please book using your anticipated minimum number of attendees
- Increases in the number of attendees can be accommodated up until 4 days before the
event.
Service Charges and Duration:
- Our service is charged per person/per food item, not per hour. The team will depart once all
allocated food has been served.
- For extended service time, an additional hourly charge can be discussed with Alex the
Pizza Guy on a case-by-case basis.
Event Timing:
- As a mobile catering company attending multiple events daily, changes in timing from the
original booking will be considered on a case-by-case basis. Last-minute timing changes
may not be accommodated.
If you are planning the ultimate function and are looking for a unique experience, we’ve got you covered!
Come down to 3rd Space in Hackett and try any of the menu items we offer. Don't have a space for Alex to come to you? Why not use our amazing function room for your next event. Book Today
Canberra and surrounds
All Rights Reserved | Alex The Pizza Guy | Terms and Conditions
Carefully Designed by PupDigital