Terms & Conditions

Understanding Our Policies and Procedures

Cancellation Policy:

- In the case of extreme weather or fire bans, refunds will not be issued. However, we can

offer a credit or reschedule the event. Weather-related circumstances will be assessed

individually and at the discretion of Alex the Pizza Guy.

- If the client initiates the cancellation:

 - A cancellation fee of $500 will be charged.

 - Within 4 days of the event, 100% of the ordered food is non-refundable.


Attendance and Numbers:

- No refunds will be provided if the number of attendees falls below the originally booked and

invoiced amount. Please book using your anticipated minimum number of attendees

- Increases in the number of attendees can be accommodated up until 4 days before the

event.


Service Charges and Duration:

- Our service is charged per person/per food item, not per hour. The team will depart once all

allocated food has been served.

- For extended service time, an additional hourly charge can be discussed with Alex the

Pizza Guy on a case-by-case basis.


Event Timing:

- As a mobile catering company attending multiple events daily, changes in timing from the

original booking will be considered on a case-by-case basis. Last-minute timing changes

may not be accommodated.

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